LOOMWAKE

PLAYER SUPPORT

A little help for
your next star.

Hold to swing. Release to fly. Turn a loop of your own light into a new place to swing from.

HoldReleaseClose a loopSwing from your star
Need a hand?

Email support@zhienapp.com with your iPhone model, iOS version, and what happened. Please avoid sending sensitive information.

Email support

How do I make my first star?

Open How to Play from the question-mark button, then choose Learn to Weave. The guided lesson lets you make a real loop, release, and catch the star you created. You can replay it anytime.

Why did a loop stop adding points?

New stars need new space and forward progress. Repeating a loop in the same area still creates a glow, but does not add stars or challenge points. Try weaving farther ahead.

When does the daily sky change?

Daily Sprint lasts up to 60 seconds and resets at 00:00 UTC. Weekly Cup lasts up to 90 seconds and resets every Monday at 00:00 UTC. Each event has one shared course. A fall ends the flight; there are no revives. Your best distance counts. Personal bronze, silver and gold medals reward your own progress, independently of your leaderboard position. Ranked events open September 14, 2026 at 00:00 UTC.

Where is my progress saved?

Your records, stardust, comet looks and settings are stored on your iPhone. You can optionally connect Apple Game Center for rankings, but local progress does not synchronize across devices. Deleting the app may remove your progress, so avoid reinstalling as a first troubleshooting step.

Can I adjust sound and motion?

Open Settings to toggle sound, haptics, or reduced motion and flashes. Check your iPhone volume and Silent Mode if you cannot hear the game. After an interruption, tap Resume to continue.

How do I share or save my sky?

At the end of a run, tap Share to open the iPhone share sheet. Choose a destination or Save Image. If you choose to save to Photos, iOS may ask for permission. Cancelling leaves your run unchanged.

Does the game need internet?

The core game works offline and requires no sign-in. Game Center rankings, sending email, opening a store link, or sharing through an online service require a connection.

How do distance rewards work?

Flights celebrate 10, 25, 50, 100, 250, 500, 1,000 and 2,000 metres. The first crossing of each milestone awards stardust immediately, once per device save. Reaching it again still earns a small celebration. Your Journey shows collected badges and three daily goals that add progress across eligible flights.

Can I play just to relax?

Choose Relaxed Flight to keep floating: a fall returns you to the stars. This practice mode has no timer, leaderboard submissions or stardust rewards. Pause and choose End Run whenever you are ready.

Where are my online scores?

Open Compete, choose a leaderboard, and optionally agree to connect Game Center. Only flights started and finished with score sharing enabled and the same authenticated player can be submitted. If an upload fails, use Retry Pending Scores before that event ends. An expired event score stays in local history and is not submitted to the next event. Turning off sharing clears pending uploads.

Are there ads or purchases?

The initial release is free and includes no advertising or real-money purchases. Comet looks are unlocked using stardust earned through play.